Help
Frequently asked questions
Quick answers about booking, paying and preparing for your trip.
Booking a trip
How do I book?
Choose a tour, pick your departure and travellers, and complete the booking form. You can reserve with a deposit or pay in full, depending on the tour.
Can I book for a group or organisation?
Yes. Use the group trip request on the Contact page and our team will put together a proposal for your group.
What if a tour is full?
Join the waitlist on the tour page. If a seat becomes available we email you first and hold it for you for a limited time.
Payments
How can I pay?
You can pay by card online or by bank transfer. After a bank transfer, upload your proof of payment from your booking and our team will confirm it.
Can I pay in instalments?
Your booking shows a payment schedule with the amount and due date for each part. We send friendly reminders before each due date.
Documents and travel
Which documents do I need?
Usually a valid passport and, depending on your destination, a visa and other documents. Your booking page lists exactly what is needed and by when.
Are my documents safe?
Documents you upload are stored privately and are only visible to you and the Trob team members who need them to prepare your trip.
Do I need travel insurance?
We strongly recommend it for every traveller.
Still need help?
Questions? Email hello@trobtrips.com and we will be glad to help.